We have a 30-days return and refund policy, which means you have 30-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase Otherwise it will not be accepted.
To start a return, you can contact us at contact@sooxo.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
PLEASE SEE THE RETURN INFORMATION:
- Do you accept returns from these countries?
- Yes, We accept returns.
- How can customers return your products?
- In-store
- By Mail
- How will customers get the return label?
- Download/print
- How many days do customers have to return a product?
- 30 days
- Choose the product conditions that permit returns.
- New
- What is the restocking fee?
- No restocking fee.
- How much will customers pay for return shipping?
- No return cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us if you have any further questions about returns and refunds.
Address: 1 St Paul’s Pl, Sheffield City Centre, S1 2NB, United Kingdom
Telephone: +1 (212) 649-4020
Email: support@invioce.com